IELTS SpeakingSpeaking Part 2

IELTS Speaking Part 2: Describe a problem you have when you use the computer

Describe a problem you had when you used the computer

You should say

• What the problem was

• When and where it happened

And explain how you solved the problem

Gợi ý chi tiết:

  1. Vấn đề bạn gặp phải khi sử dụng máy tính:
    • Vấn đề đó là gì? (Ví dụ: máy tính bị treo, mất dữ liệu, không kết nối internet…)
    • Nó ảnh hưởng đến công việc hoặc hoạt động của bạn như thế nào?
  2. Khi nào và ở đâu vấn đề xảy ra:
    • Vấn đề xảy ra vào thời gian nào? (Buổi sáng, buổi chiều, buổi tối…)
    • Nơi bạn đang làm việc khi gặp phải vấn đề đó là ở đâu? (Nhà, văn phòng, quán cà phê…)
  3. Cách bạn giải quyết vấn đề:
    • Bạn đã làm gì để giải quyết vấn đề đó? (Khởi động lại máy tính, tìm kiếm hỗ trợ trực tuyến, sử dụng phần mềm khôi phục dữ liệu…)
    • Kết quả của cách giải quyết của bạn như thế nào? (Vấn đề đã được giải quyết hoàn toàn, hoặc vẫn còn một số hạn chế…)

Useful Expressions:

  1. What the problem was:
    • “The problem I encountered was that my computer froze unexpectedly while I was working on a project.”
    • “I experienced difficulty connecting to the internet, which hindered my ability to complete my tasks online.”
    • “My computer crashed, causing me to lose hours of work and important files.”
  2. When and where it happened:
    • “The problem occurred late at night when I was at home finishing up some work.”
    • “I encountered the issue during a crucial meeting at the office, which was incredibly frustrating.”
    • “It happened while I was traveling and relying on my laptop to stay connected, which added to the inconvenience.”
  3. And explain how you solved the problem:
    • “To solve the issue, I tried restarting my computer, which temporarily resolved the freezing problem.”
    • “I contacted technical support and followed their troubleshooting steps to resolve the connectivity issue.”
    • “I used data recovery software to retrieve the lost files and implemented a backup system to prevent future data loss.”

10 Từ vựng liên quan đến chủ đề:

  1. Computer (noun) – Máy tính
  2. Problem (noun) – Vấn đề
  3. Freeze (verb) – Bị treo
  4. Connectivity (noun) – Kết nối mạng
  5. Crash (noun/verb) – Sự treo máy, sự sập đổ
  6. Data loss (noun) – Mất dữ liệu
  7. Troubleshooting (noun) – Xử lý sự cố
  8. Technical support (noun) – Hỗ trợ kỹ thuật
  9. Restart (verb) – Khởi động lại
  10. Recovery (noun) – Khôi phục

5 Collocations:

  1. Encounter a problem (Gặp phải vấn đề)
  2. Solve an issue (Giải quyết vấn đề)
  3. Contact technical support (Liên hệ hỗ trợ kỹ thuật)
  4. Follow troubleshooting steps (Tuân theo các bước xử lý sự cố)
  5. Implement a backup system (Triển khai hệ thống sao lưu)

Sample Answer:

The problem I encountered while using my computer was a sudden connectivity issue that prevented me from accessing the internet. It happened late one night when I was at home, trying to finish up some urgent work tasks. As I relied heavily on the internet for research and communication, the inability to connect was incredibly frustrating and disruptive to my workflow.

To solve the problem, I first attempted to restart my computer and reset the router, hoping to resolve any temporary glitches. However, this did not seem to fix the issue, so I proceeded to contact technical support for assistance. They guided me through a series of troubleshooting steps, including checking network settings and running diagnostic tests. After following their instructions, I was able to identify and rectify the underlying issue, restoring my internet connection to its normal state.

In hindsight, I realized that the problem stemmed from a minor configuration error in my network settings, which was easily overlooked but had significant consequences. To prevent similar issues in the future, I made sure to implement a backup system and regularly update my software to maintain optimal performance. Overall, while encountering technical problems can be frustrating, it also provides an opportunity to learn and improve one’s troubleshooting skills.